BroadPoint ClientAdvantage Support
World class support to give you peace of mind
BroadPoint is excited to offer three support plan levels so you can choose the coverage that best fits your budget and needs. Plus, you have the option to upgrade your plan at any time if your organization's needs change.
Services that Fit Your Organization
Multiple levels of service are available to fit your company's unique challenges. You'll be able to enjoy benefits such as:
Predictable monthly support costs simplify annual budgeting
Discounted hourly support rates save you money for any issue
Hours roll over on a 12 month basis and are not "use or lose"
Support tickets are automatically tracked in a case management system overseen by Support Manager
Documented Client Support Profile
What does the ClientAdvantage Support Plan cover?
The ClientAdvantage support plan can be used to support a number of different applications. From Dynamics 365 Business Central, Dynamics 365 for Sales, Dynamics GP, Office 365, iMIS and more - you can leverage our team to help your organization. Regardless of what goes wrong, we will quickly diagnose the root cause, fix it and get you back to business all before you hang up the phone.
How does it work?
While our ClientAdvantage program allows for hours to be used for break/fix support, we've recently expanded its scope to further benefit you. Now, clients are able to use these discounted rate hours for a wide array of tasks, including staff training, report building, and other non-project work. As part of your service, BroadPoint will provide monthly statements showing current balance, hours used and incidents handled. This provides you a historical case log to better understand where areas of training for new team members should be focused.
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