BroadPoint ClientAdvantage Support

World class support to give you peace of mind

BroadPoint is excited to offer three support plan levels so you can choose the coverage that best fits your budget and needs. Plus, you have the option to upgrade your plan at any time if your organization's needs change.

 
Responsive Help Desk SupportBusiness Analysis & Process SupportNew User Onboarding SupportTailored TrainingPriority StatusDiscounted Hourly RatesQuarterly Business System ReviewsResponsive Help Desk SupportBusiness Analysis & Process SupportNew User Onboarding SupportTailored TrainingPriority StatusDiscounted Hourly RatesMinimum of 8 hrs/monthPremierQuarterly Business System ReviewsPlusMinimum of 4 hrs/monthBasic2 hrs/monthResponsive Help Desk SupportBusiness Analysis & Process SupportNew User Onboarding SupportTailored TrainingPriority StatusDiscounted Hourly RatesQuarterly Business System ReviewsLearn MoreLearn MoreLearn More
 
 

Services that Fit Your Organization

Multiple levels of service are available to fit your company's unique challenges. You'll be able to enjoy benefits such as:

  • Tailored Training

  • Predictable monthly support costs simplify annual budgeting

  • Discounted hourly support rates save you money for any issue

  • Hours roll over on a 12 month basis and are not "use or lose"

  • Support tickets are automatically tracked in a case management system overseen by Support Manager

  • Documented Client Support Profile

 
 
The support is great and I love the service. I have a great relationship with Dave Riska, our ClientAdvantage associate, and so I always get really good treatment. It really is fantastic and so easy. The responsiveness is great as well.
— -Eric Miller, Vice President of Information Technology, NAFCU
 
 

What does the ClientAdvantage Support Plan cover?

The ClientAdvantage support plan can be used to support a number of different applications. From Dynamics 365 Business Central, Dynamics 365 for Sales, Dynamics GP, Office 365, iMIS and more - you can leverage our team to help your organization. Regardless of what goes wrong, we will quickly diagnose the root cause, fix it and get you back to business all before you hang up the phone.

How does it work?

While our ClientAdvantage program allows for hours to be used for break/fix support, we've recently expanded its scope to further benefit you. Now, clients are able to use these discounted rate hours for a wide array of tasks, including staff training, report building, and other non-project work. As part of your service, BroadPoint will provide monthly statements showing current balance, hours used and incidents handled. This provides you a historical case log to better understand where areas of training for new team members should be focused.

 
 

Contact Us to Learn More