"Taken from Microsoft's blog which can be found here:
3. Improve internal systems and processes.
FSOs with a robust technology foundation, like Microsoft Dynamics 365, don’t have to rely on manual (a.k.a. error-prone and slow) steps to convey information, share data, and collaborate with team members. Implementing the right technology stack will increase internal alignment, productivity, and profits too.
This one is a no brainer. One of the main pain points we see with our own field service customers prior to their switch to Microsoft Dynamics 365 for Field Service is their own internal processes. Over time, organizations can become stuck in their ways of performing routine business tasks though they often aren't best practices. With a disciplined approach to rolling out the new system, your processes for service deployment, sales in the field, and inventory management can follow suit.