"Taken from Microsoft's blog which can be found here:
2. Know what makes customers tick.
If customers have a difficult time dealing with your field service organization once, they will cringe at having to do it again. Identify and smooth over the rough patches in your customer’s journey from initial contract to service appointments. Then, look for ways to surprise and delight with value-add services and helpful interactions, worthy of referrals. It will bring you repeat business and referral business."
This point is one of the most important in our eyes. For field service organizations, creating and keeping loyal customers is paramount to growing revenue. So how can you maximize this and remedy issues that do arise? With Microsoft Dynamics 365 for Field Service, you're able to pinpoint customers' sentiment during visits and through tracked emails or phone calls. This allows you to pinpoint the reasons customers are unsatisfied and deploy value-add services and interactions that can help you turn unhappy customers, into happy, loyal, recurring customers. Microsoft Dynamics 365 for Field Service is a tool to help to deliver great customer satisfaction, isn't that what you're in the business of delivering?
What are your thoughts on ways to correct, learn from, and implement programs to deliver high quality service to customers? Chime in the conversation on Twitter @BroadPointTech.