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Customer Relationship Management

Boost sales, satisfaction, & service with CRM that works the way you do, on-premise or cloud.

Empower every employee to boost sales, satisfaction, and service

Microsoft Dynamics CRM works like and with familiar Microsoft products which means less of a learning curve for your people, so they can get up and running quickly and focus on what's most important-your customers.  Take advantage of the latest cloud computing technology to save time and money, and increase user productivity.

 

Microsoft Dynamics CRM 2011

Available as an online or hosted solution, Microsoft Dynamics CRM 2011 is designed to strengthen relationships for organizations of all sizes, while offering you:

• Familiarity. Software that empowers people through natural, productive and insightful experiences.

• Intelligence. Real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies.

• Connectivity. Connections across people, processes, and ecosystems that allow businesses to maximize the value of relationships and systems.

 

Sales force automation

Establish a 360-degree view of customer interactions, sales opportunities, and buying patterns to help your sales force cultivate more profitable relationships.

Customer service

Deliver high-value customer service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease.

Marketing

Plan, implement, and measure more effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real-time results and optimize Return on Investment (ROI). 

 

Microsoft Dynamics CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best fit for your business.

 

Microsoft SharePoint 2010 portals deliver actionable business intelligence, dashboards and Key Performance Indicators (KPIs) utilizing customer relationship data from Microsoft Dynamics CRM in a user-friendly format.

BroadPoint has local offices in Washington, DC, Raleigh, NC & Virginia Beach, VA. Contact us today, and let’s talk.

Products and Software Solutions we have used for
Customer Relationship Management

Microsoft Dynamics CRM

Microsoft Dynamics CRM offers a feature-rich, affordable CRM solution to help you meet your specific needs whether on-premise or in the cloud. Read more about Microsoft Dynamics CRM

Microsoft SharePoint 2010 and Office 365

Microsoft SharePoint 2010 and Office 365 help organizations and users improve efficiencies and effectiveness by enabling them to better manage their information sharing. Read more about Microsoft SharePoint 2010 and Office 365

Microsoft Dynamics AX

Microsoft Dynamics AX (formerly known as Microsoft Business Solutions - Axapta) is a customizable, scalable and global Enterprise Resource Planning (ERP) software solution that supports connectivity with your business community and provides you with a fast and powerful way to gain competitive advantage. Read more about Microsoft Dynamics AX

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Join us!
Aug
11-14
2012
ASAE 2012 Annual Meeting & Exposition

Visit us in the Expo Hall to learn more about our association and membership management solutions.  Come together with other association and nonprofit professionals to grapple with current trends and learn firsthand what associations the world over are doing to stay ahead.

Dallas, TX

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Sep
10-12
2012
NiUG International 2012 Annual Discovery Conference

At this conference, NiUG offers one day of full and half day training classes, followed by two full days of general & breakout sessions, not to mention loads of networking opportunities!

Philadelphia, PA

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