ClientAdvantage Support Plan

You demand peak performance from your team and should expect nothing less from your business systems. Let BroadPoint help keep you there.  Our ClientAdvantage Support Service offers efficient, reliable customer support for Microsoft Dynamics GP or iMIS so if trouble does arise, you can get back to business fast.

Support Plan = Peace of Mind

When a support issue arises, effective and trusted customer support makes all the difference in your ability to maintain productivity, service clients and ultimately grow your business. ClientAdvantage Support is your insurance plan against lost productivity or client/member frustration when unexpected product issues surface. It’s also your help desk for timely answers to Microsoft Dynamics GP or iMIS-related questions.

Service that Fits Your Organization

We offer multiple levels of service to fit your budget and needs. And these service plans operate on monthly commitments to help you save money on hourly costs and avoid long-term contracts. This flexibility maximizes the value of your solution, protects your investment and ensures employee productivity.

You’ll also gain peace of mind knowing the following BroadPoint ClientAdvantage Support benefits are on your side:

• Experienced, full-time technical support team staffed by senior consulting resources
• Streaming client for remote support
• Client profile management
• Guaranteed response times
• Flexibility to roll unused hours forward for up to a year

Program Overview

What are the Support Plan options?

BroadPoint is excited to offer three support plan levels so you can choose the coverage that best fits your budget and needs. In addition, you have the option to upgrade your plan at any time. 

• Basic
  • 2 hours/month
  • Streaming client
  • Client profile management
•  Standard
  • Minimum of 4 hours/month
  • 4 hour response time
  • Streaming client
  • Client profile management
  • Priority support
•  Premier
  • Minimum of 8 hours/month
  • 2 hour response time
  • Streaming client
  • Client profile management
  • Priority support

You will be billed monthly and can rest easy knowing your unused hours are carried forward on a rolling 12-month basis. There is no annual commitment and plans may be canceled at any time with 30-days’ notice.

Why use BroadPoint’s Support Plan?

BroadPoint’s support staff and consultants have a solid understanding of your unique system requirements and business processes.  We will evaluate and resolve your support issues quickly so you can get back to doing your job. We also offer local, on-site support from a senior consulting resource when needed.

How does it work?

When a support issue arises, you contact the Support Center directly for assistance. Time utilized to resolve support issues will be billed against the plan. Support hours can be utilized for telephone (remote) support only.

As part of your service, BroadPoint will provide monthly statements showing current balance, hours used and incidents handled.

What does the ClientAdvantage Support Plan cover?

The ClientAdvantage plan covers any work involved in supporting the product when a problem arises. Regardless of what goes wrong, we will quickly diagnose the issue, fix it and get you back to business. Just call our ClientAdvantage support line and we’ll take it from there.

Contact your Account Manager or Project Manager to learn more or to sign up for ClientAdvantage Support.  You can also contact us directly for more information.