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Support Plan

ClientAdvantage Support Plan

BroadPoint offers cost-effective, flexible support plans for Microsoft Dynamics GP, Microsoft Dynamics AX, Microsoft Dynamics SL and Microsoft Dynamics CRM users.

Why use BroadPoint’s Support Plan?

Whether looking for a Microsoft Dynamics GP, SL, AX, or CRM support plan, you’ll gain peace of mind knowing the following BroadPoint ClientAdvantage Support benefits are on your side:

  • Experienced, full-time technical support team staffed by senior consulting resources
  • Streaming client for remote support
  • Client profile management
  • Case management system to track support issues
  • Guaranteed response times
  • Flexibility to roll unused hours forward for up to a year

Technical/Application Support Financial/Accounting Support
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • Microsoft Dynamics SL
  • Microsoft Dynamics CRM
  • Microsoft SharePoint
  • Microsoft SQL Server
  • Integration and customization support
  • Accounting/reconciliation support
  • Audit support
  • Sub Ledger Account Support
  • Business analysis & process support
  • System documentation
  • Training support

 

Service that Fits Your Organization

We offer multiple levels of service to fit your budget and needs. And these service plans operate on monthly commitments to help you save money on hourly costs and avoid long-term contracts. This flexibility maximizes the value of your solution, protects your investment and ensures employee productivity.

You will be billed monthly and can rest easy knowing your unused hours are carried forward on a rolling 12-month basis. There is no annual commitment and plans may be canceled at any time with 30-days’ notice.

How does it work?

When a support issue arises, you contact the Support Center directly for assistance. There are multiple ways for clients to contact us to log a support issue:

What does the ClientAdvantage Support Plan cover?

The ClientAdvantage plan covers any work involved in supporting the product when a problem arises. Regardless of what goes wrong, we will quickly diagnose the issue, fix it and get you back to business. Just call our ClientAdvantage support line and we’ll take it from there.

Contact your Account Manager or Project Manager to learn more or to sign up for ClientAdvantage Support.

 

You can also view our recent webinar overview on ClientAdvantage Support or download our data sheet for additional information.

Support Section: