BroadPoint's exclusive ClientAdvantage Support Service program is targeted at keeping Microsoft Business Solutions software and users operating at peak efficiency. The services you receive match your business needs and can help you tap into the full potential of your business management solution. ClientAdvantage Support Services provide the security of a service plan that's always there for you. Designed to reduce problems during implementation, improve your functionality, and maximize your ongoing productivity, ClientAdvantage is the foundation of our partnership offering.
ClientAdvantage Benefits
ClientAdvantage focuses on opening the lines of communication using system and security audits, virtual support services, newsletters, free seminars, training events, and our toll-free ClientAdvantage Support Center. Keeping you up to date on the latest information and keeping us informed of your organization's satisfaction and business goals ensure a lasting and beneficial partnership. The ClientAdvantage support methodology grants priority response to critical issues with guaranteed escalation procedures to minimize software downtime. A detailed record of call history ensures common or recurring issues are noted and bottlenecks identified.
OnSiteNow Support Services
An additional option for ClientAdvantage members with broadband connections is OnSiteNow virtual support services. OnSiteNow allows the ClientAdvantage Service Center to remotely access your system via the Internet for immediate support, without waiting for a consultant to come on site.
There are no required modifications to your firewall, and OnSiteNow is equipped with AES 128-bit encryption to support both user and dedicated systems for maximum flexibility.
Additional Services
Optional services further enhance the value of ClientAdvantage support by offering targeted system analyses and Internet-enabled technical support plans. BroadPoint's Quarterly Microsoft Business Solutions Audit assures that your software and users are secure and working at peak efficiency. Other ClientAdvantage software audits identify and recommend fixes for application software security, business continuity, and business process issues. Custom bundling of optional services is also available at discounted prices.
ClientAdvantage Benefits
ClientAdvantage focuses on opening the lines of communication using system and security audits, virtual support services, newsletters, free seminars, training events, and our toll-free ClientAdvantage Support Center. Keeping you up to date on the latest information and keeping us informed of your organization's satisfaction and business goals ensure a lasting and beneficial partnership. The ClientAdvantage support methodology grants priority response to critical issues with guaranteed escalation procedures to minimize software downtime. A detailed record of call history ensures common or recurring issues are noted and bottlenecks identified.
OnSiteNow Support Services
An additional option for ClientAdvantage members with broadband connections is OnSiteNow virtual support services. OnSiteNow allows the ClientAdvantage Service Center to remotely access your system via the Internet for immediate support, without waiting for a consultant to come on site.
There are no required modifications to your firewall, and OnSiteNow is equipped with AES 128-bit encryption to support both user and dedicated systems for maximum flexibility.
Additional Services
Optional services further enhance the value of ClientAdvantage support by offering targeted system analyses and Internet-enabled technical support plans. BroadPoint's Quarterly Microsoft Business Solutions Audit assures that your software and users are secure and working at peak efficiency. Other ClientAdvantage software audits identify and recommend fixes for application software security, business continuity, and business process issues. Custom bundling of optional services is also available at discounted prices.
