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CustomerSource:  Your Source for Superior Support Services

A Wealth of Information at Your Fingertips

As many of you know, CustomerSource is the award winning customer-facing website, free to customers enrolled in a service plan for Microsoft Dynamics.  What many of you don’t know is that CustomerSource contains a comprehensive collection of content and resources that can help just about anyone who uses a Microsoft Dynamics product, regardless of their role.  Here are just some of the key benefits we have found that you can and should be leveraging right now: 

• Knowledge Base – Use this self-support tool to search for answers to commonly asked technical questions.  Self help support options can often save you time and money by avoiding an assisted support request.  Knowledge Base contains thousands of technical tips, usability recommendations and answers to commonly asked questions.    
• Assisted Support - Did you know with the Advantage Plan, you receive six electronic or telephone support incidents with a three hour response time?  These incidents expire with your plan, so be sure to leverage the great value and learning opportunity these incidents provide!  With the Advantage Plus Plan, you receive unlimited electronic or telephone support incidents with one-hour response time. 
• Microsoft Dynamics Technical Community – Via Dynamics Public Newsgroups, actively share questions, suggestions and findings about the product with other professionals.  This is a great way to learn more about solutions to common problems, network with other Dynamics users and find new ways to maximize your Dynamics investment.
• Free Unlimited Online Training – check out all the free online training available to you via the eLearning page on CustomerSource.  There are a number of training opportunities on myriad topics including Analytics, Customization, Financial Management, Human Resource Management, Installation/Configuration, Integration, Portals and more!  

Call to Action

CustomerSource offers a tremendous amount of value to Microsoft Dynamics users.  The more you use it, the more you will see just how important a resource it is.  If you are not using CustomerSource today, contact us at .(JavaScript must be enabled to view this email address) to get set up and receive some free online training.  Check out CustomerSource today and be sure all your current staff has access – we can help if you need it!

Posted by Cathy Fregelette on Mon - Sep 27, 2010 at 2:34 pm EDT

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